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QUALITY INTO PLANNING AND ORIGINAL SPARE PARTS

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WE STAND OUT MORE AND MORE FROM OUR COMPETITORS PUTTING QUALlTY INTO PLANNING AND ORIGINAL SPARE PARTS

Vortex Hydra is part of a system of competitive Italian companies that are at the forefront in technical expertise and technology, in company organisation and in production process control and are known around the world via the marker ‘Made in Italy’.

At Vortex Hydra conscious of the fact that original components make all the difference to the customer, we are more and more determined to strengthen our relationships with customers in planning maintenance interventions and in helping them to plan which wear and spare parts to keep in stock.

Our after sales service employs 3 engineers who work full time on the maintenance and spare parts needs of our customers and dealing with customer orders.

With over twenty years’ experience in the field and having made countless visits to customer sites, the head of department, Mr Roberto Berti, is responsible for relations with all our subsidiary companies and also with the numerous customers, which we handle directly from the group’s headquarters. He is backed up by Mr Riccardo De Stefani, who has a similar period of experience and an additional specialization, the targeted maintenance of dams. Lastly, we have Mr Andrea Ruggero who has recently joined the department from our research and development sector where his work on fibre-reinforced cement mixtures gave him hands-on experience and knowledge of the settings and working pressures of our extruders.

Together as a team they are available to customers to establish maintenance requirements and the recommended wear and spare parts levels to be kept in stock. Starting from an analysis of the consumption of change parts by each customer over the years it is possible to anticipate the needs of a production plant

 

Parallel to this, in order to deliver these parts rapidly and on time, we have activated a two-fold plan: the purchasing department has bought in stocks of critical parts such as those made of tungsten carbide (Widia) and in our warehouse we have assigned a person to packing the crates, adding a code to each piece and photographing the package for quality control before shipping. The activity of the after sales service links up with that of our software programmers who work in close contact with customers during installation, commissioning and plant upgrades and who more often than not are the ones who identify points on the production line where maintenance is due.

Planning has an undeniable beneficial effect on the quality of the end product, which can and must be reinforced by the Vortex Hydra brand, that is the quality of our machines and our original spare parts.

Planning benefits machine efficiency. With established maintenance programmes, well maintained machines do not stop and production levels do not suffer.

At the economic level, this is valid for all Vortex Hydra production lines, from the smallest to the largest. The advantage reflects on all our customers. We stand out more and more from our competitors putting quality into planning and original spare parts:

To find out more, contact our after sales service:

Mr Roberto Berti Group Of Companies After Sales Manager

Roberto_berti@vortexhydra.com

Mr Riccardo De Stefani Hydraulic Works Specialist - Sales Area Manager & Spare Parts Dept.

Riccardo_destefani@vortexhydra.com

Mr Andrea Ruggero Sales Area Manager / After Sales Dept.

Andrea_ruggero@vortexhydra.com

THE WORLDWIDE LEADER OF CONCRETE ROOF TILE MACHINERY

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